A.C.E.S for Telemarketers (Active Client Engagement Strategies)

 

Who is this program for?

 

Telemarketing sales staff and telemarketing team leader / supervisors

 

 

Program Outcomes:

 

To increase sales performance in a telemarketing environment for

 

both inbound and outbound sales

 

Program content:

 

  • Telemarketing skills health check - We work out where you are at and your probability of success.

 

  • Building rapport and using the right types of phone and online communications

 

  • Utilising soft sales skills to your advantage

 

  • Understanding your clients needs, problems and frustrations

 

  • Helping your clients buy the right available options rather than selling

 

  • Closing techniques

 

  • Working out the numbers within each day

 

  • Delivering the solution with confidence and passion

 

  • Ending with impact and setting up for repeat sales opportunities

 

  • Upon completion you will realise an increase in sales success

 

Program delivery:

 

Workshop format. 1 day for up to 10 people.

 

Program investment:

 

Please contact us for costs associated with this program

 

 

Sales and Relationship Management Program

A.C.E.S for BDM's & Account Managers (Active Client Engagement Strategies)

 

Who is this program for?

 

 

Account Managers and Business Development Managers

 

Program Outcomes:

 

To enhance sales skills, sales management techniques and sales results.

 

Program content:

 

  • Sale skills health check - We work out your current position and your probability of success.

 

  • Understanding your personal  sales process

 

  • Establishing your systems to manage your work and clients autonomously on the go

 

  • Understanding your SWOT and understanding your clients SWOT

 

  • Building rapport and utilising the correct communications strategies

 

  • Building, maintaining and utilising relationships to help your sales cause

 

  • Understanding your client intimately and differentiating from competitors

 

  • Delivering client sales presentations with passion and confidence

 

  • Negotiating, setting and delivering client expectations

 

  • Capitalising on your relationship investment to win new business

 

  • Salvaging sales going south and ending with impact

 

  • Upon completion you will increase sales success.

 

Program delivery:

 

Workshop format. 1 - 2 days for up to 10 people plus ongoing coaching

 

Program investment:

 

Determined upon understanding your needs and the solutions required to meet your needs

 

 

How can we help? Please state what you need

How can we help? Please state what you need

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